Privacy policy
Last updated: December, 2025
This Privacy Policy explains how Casoni Home (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from our website.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and operate this website.
By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect personal information in order to provide and improve our Services. The types of data we collect include:
a. Contact & Identity Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
b. Order & Payment Information
- Payment method details (processed securely by Shopify or third-party payment processors)
- Transaction details
- Order history
We do not store full credit card numbers. All payment information is encrypted and processed securely in accordance with PCI-DSS (Payment Card Industry Data Security Standard).
c. Account Information
- Username, password, account preferences, saved addresses
d. Device & Usage Data
Collected automatically when you visit our website:
- IP address
- Browser type and version
- Device identifiers
- Pages visited, time on site
- Interaction data
e. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Remember your preferences
- Provide secure checkout
- Analyze site traffic
- Personalize marketing and advertising
You can manage cookies through your browser settings.
f. Communications
If you contact us, we collect the information you submit (emails, support messages, attachments).
How We Use Your Information
We process your personal information for the following purposes:
a. To Provide and Operate Our Services
- Process and fulfil orders
- Provide shipping & returns functionality
- Manage your account
- Communicate about your orders
- Process payments securely
b. Customer Support
- Respond to inquiries
- Resolve issues or complaints
c. Marketing & Advertising
- Send promotional emails (you may opt out anytime)
- Show personalised advertisements based on your browsing behaviour
d. Security & Fraud Prevention
- Verify your identity
- Detect and prevent fraud or unauthorized activity
- Protect our website and users
e. Legal Compliance
- Comply with tax, accounting, and consumer laws
- Respond to legal requests
Sharing Your Information
We may share your personal information with:
a. Shopify
Our store is hosted by Shopify. Shopify processes your personal data to provide us with ecommerce services, analytics, and secure checkout. Shopify’s privacy policy:
https://www.shopify.com/legal/privacy
b. Service Providers
Such as:
- Payment processors
- Logistics & shipping partners
- Customer support tools
- Email/SMS service providers
- IT & cloud hosting providers
c. Marketing & Analytics Partners
Where permitted by law, we may share pseudonymised or behaviour-based data for advertising and performance analytics.
d. Legal Obligations
We may disclose information if required to do so by law or to protect our rights. We do not sell your personal information.
Cookies & Analytics
We use cookies, pixels, and analytics tools such as:
- Shopify Analytics
- Google Analytics
- Advertising pixels (e.g., Meta, TikTok, Google)
These tools help us:
- Improve website performance
- Understand customer behaviour
- Measure marketing effectiveness
You can disable cookies in your browser or opt out of personalised ads using your platform settings.
International Data Transfers
Because Shopify and our service providers operate globally, your information may be stored or processed outside your country (including the UK, EU, USA, and Canada).
Where required, we rely on:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other legally valid transfer mechanisms
Data Security
We use commercial, technical, and organisational measures to protect your information. However, no system is completely secure. All payment data is processed securely according to PCI-DSS standards.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Maintain accounting records
You may request deletion of your personal data at any time (subject to legal exceptions).
Your Rights
Depending on your location (e.g., EU/EEA/UK under GDPR or US states under CCPA/CPRA), you may have the following rights:
- Access your personal data
- Request correction
- Request deletion
- Opt out of marketing
- Request portability
- Restrict or object to processing
- Withdraw consent
- File a complaint with your data protection authority
To exercise any rights, contact us at: info@casonihome.com
We may require verification of your identity before actioning a request.
Children’s Privacy
Our Services are not directed at children, and we do not knowingly collect data from individuals under the age required by local law.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.
Changes to This Privacy Policy
We may update this policy to reflect operational, legal, or regulatory changes. The updated version will always be posted here with a revised “Last updated” date.