Terms of service

Terms and Conditions

This website is operated by Maison Sorel. Throughout the website, the terms “we,” “us,” and “our” refer to Maison Sorel. We provide this website, including all information, tools, and services available through it, to you subject to your acceptance of these Terms and Conditions (“Terms” or “Terms of Service”).

By visiting our website and/or purchasing an item from us, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all users of the website.

Please read these Terms and Conditions carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use our services.

Online Store Terms

By using this website, you confirm that you are at least the legal age of majority in your state, country, or jurisdiction of residence, or that you have given us permission to allow any of your minor dependents to use this website.

You may not use our website or products for any unlawful or unauthorized purpose. You must not transmit malicious code or interfere with the operation or security of the service.

Any violation of these Terms may result in the immediate termination of your access to our services.

General Conditions

We reserve the right to refuse or cancel orders for legitimate reasons, including technical errors, suspected fraud, unauthorized activity, or misuse of our services.

Data transmitted over the internet, other than payment information, may be transferred unencrypted and may involve transmission over different networks. Payment information is always transmitted securely through encrypted networks.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or website without our express written permission.

Accuracy and Timeliness of Information

We are not responsible if information made available on this website is incomplete, outdated, or inaccurate. All content is provided for general informational purposes only and should not be relied upon as professional, legal, financial, medical, or other specialized advice.

We reserve the right to modify or update website content at any time without prior notice.

Changes to Services and Prices

Product prices are subject to change at any time without prior notice.

We may modify, suspend, or discontinue services, products, features, or parts of the website for legitimate business, technical, security, or operational reasons.

We will not be liable to you or any third party for any lawful modification, price change, suspension, or discontinuation of the service.

Formation of the Contract

The display of products in our online store does not constitute a legally binding offer. It is a non-binding online catalog.

By clicking the “Buy,” “Place Order,” “Pay Now,” or similar checkout button, you submit a binding offer to purchase the selected products.

An automatically generated order confirmation only confirms that we have received your order and does not constitute acceptance of your offer.

The purchase contract is formed only when we confirm that the products have been shipped or otherwise expressly accept your order.

Warranty and Consumer Rights

Our products are covered by applicable consumer protection and warranty laws.

Nothing in these Terms and Conditions excludes, limits, or affects any statutory rights that cannot lawfully be excluded or limited under applicable consumer protection laws.

Products and Services

Certain products or services may be available exclusively online and may be offered in limited quantities.

We make every reasonable effort to display product images, colors, measurements, and descriptions as accurately as possible. However, we cannot guarantee that the display on your device will accurately reflect the actual product, as screen settings, lighting, and display configurations may vary.

We reserve the right to limit the sale of our products or services to specific individuals, geographic regions, jurisdictions, or order quantities when legitimate reasons exist.

Products, collections, prices, offers, and availability may be changed or discontinued at any time without prior notice.

Shipping Information

Products may be shipped directly from our logistics center in Asia to the final customer.

Customs duties, import taxes, brokerage fees, handling charges, or similar government or carrier charges may apply depending on the destination country. Unless otherwise stated during checkout or in our Shipping Policy, these charges are the responsibility of the customer.

Billing and Account Information

We reserve the right to review, modify, limit, reject, or cancel an order if incorrect, incomplete, inconsistent, unauthorized, or suspicious information is detected.

You agree to provide current, complete, and accurate account, billing, shipping, and purchase information for all transactions made through our website.

You agree to promptly update your information, including your email address, billing details, shipping address, and payment information, so that we can complete your transactions and contact you when necessary.

Optional Third-Party Tools

We may provide access to third-party tools, software, applications, or services that we do not monitor, control, or manage.

Access to these tools is provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind.

Your use of third-party tools is entirely at your own risk and discretion. You are responsible for reviewing and accepting the terms and policies of the applicable third-party provider.

Third-Party Links

Our website may contain links to third-party websites, platforms, services, or providers.

We are not responsible for examining or evaluating the content, accuracy, security, availability, privacy practices, products, or services of third parties.

Any transaction, communication, dispute, or interaction with a third-party provider takes place solely between you and the applicable third party.

We are not liable for any loss or damage arising from your use of third-party websites, services, products, or content, except where such liability cannot legally be excluded.

User Content, Feedback, and Comments

If you submit content, reviews, suggestions, ideas, feedback, comments, photographs, or other materials to us, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, translate, distribute, and display that content for legitimate business and promotional purposes, subject to applicable law.

You must not submit content that violates the intellectual property, privacy, publicity, contractual, or other rights of any third party.

You must not submit unlawful, defamatory, abusive, threatening, misleading, obscene, malicious, or discriminatory content.

You are solely responsible for the accuracy, legality, and content of any material you submit.

Personal Information

Personal information submitted through our website is collected, used, stored, and processed in accordance with our Privacy Policy and applicable data protection laws.

Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, availability, or other matters.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Where permitted by law, we may cancel or correct an order if information relevant to that order was materially incorrect.

Prohibited Uses

You may not use the website or its content:

For any unlawful or fraudulent purpose;
To solicit others to perform or participate in unlawful acts;
To violate applicable laws, regulations, or intellectual property rights;
To harass, abuse, insult, harm, defame, intimidate, or discriminate against others;
To submit false, misleading, or deceptive information;
To transmit viruses, malware, malicious code, or harmful technology;
To collect or track the personal information of others without authorization;
To interfere with the security, functionality, or operation of the website;
To engage in spam, phishing, scraping, crawling, or unauthorized automated access;
To circumvent security measures or access restrictions.

Violations may result in the immediate suspension or termination of your access to the website and services.

Limitation of Liability

To the maximum extent permitted by applicable law, Maison Sorel and its owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.

We are liable only to the extent required by applicable law.

Where liability for ordinary negligence may lawfully be limited, such liability is limited to breaches of material contractual obligations that are essential to the proper performance of the agreement and on which the customer may reasonably rely.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

Indemnification

You agree to indemnify, defend, and hold harmless Maison Sorel and its owners, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and representatives from any claim, demand, liability, loss, damage, or reasonable legal expense arising from:

Your unlawful use of the website or services;
Your violation of these Terms and Conditions;
Your violation of applicable laws;
Your infringement of the rights of a third party.

This obligation applies only to the extent permitted by applicable law.

Severability

If any provision of these Terms and Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be considered severed from these Terms, and the validity and enforceability of the remaining provisions will not be affected.

Termination

These Terms and Conditions remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by discontinuing your use of the website and notifying us where appropriate.

We may suspend or terminate your access to the website or services immediately if we reasonably believe that you have violated these Terms, applicable laws, or the rights of another person.

Any obligations or liabilities incurred before termination will survive termination where legally applicable.

Governing Law

These Terms and Conditions are governed by the laws of the United States and the laws applicable in the jurisdiction in which Maison Sorel operates, without prejudice to any mandatory consumer protection laws applicable in your country or state of residence.

Nothing in this section prevents a consumer from relying on mandatory legal protections available under the laws of their place of residence.